Shipping policy

Shipping Info

How long does it take to process an order?

Please allow 1-2 days for our order to be processed for shipping. We make every effort to fulfill your orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. Every order is packed with care. 

What about shipping?

• We currently ship within the US. Shipping times depend on your location. The UPS/USPS quote 2 - 8 business days for shipping. 
• At this time we do not offer international shipping. 
• Personalized or custom orders take 2 - 3 days to create and deliver because they are made-to-order.
• Shipping rates are calculated at the time of purchase based on the carrier's current pricing.
  

Returns, Refunds, and Exchanges

Please see our Returns, Refunds and Exchange policy here: www.heartofgoldforkids.com/returns

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

If you have questions about your order or shipping, please email us at team@heartofgoldforkids.com